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Extreme's Fair Play policy establishes binding standards for integrity, fairness, and transparency across all gaming services operated by Extreme. It applies to all players, transactions, and game outcomes, and remains in effect while the player maintains an account or engages in any Extreme gaming activity. Compliance with applicable gaming laws and licensing requirements is mandatory for Extreme and its service providers.
Extreme relies on a Random Number Generator that underpins all outcome results. The RNG is subject to independent certification and ongoing evaluation by qualified testing facilities. The evaluation confirms nonpredictability, lack of bias, and proper distribution across outcomes. The average payout percentage is monitored monthly to ensure outcomes remain consistent with the declared odds and random distribution. Extreme maintains a complete, auditable transaction log for each game session and supports verification within applicable privacy and legal constraints; upon lawful request, audit data may be inspected by the player in accordance with policy.
Extreme employs a regulated payment gateway to process deposits and withdrawals with encryption and real time fraud monitoring. We implement identity verification procedures to confirm customer identity in accordance with Know Your Customer and anti fraud obligations. We may require documentation to prove identity and source of funds. All personal information is protected by appropriate safeguards and kept confidential except where disclosure is required by law or for service provision under strict privacy terms.
Extreme treats all players equally and prohibits any manipulation of outcomes or preferential treatment. The odds offered for all games reflect published terms and the inherent randomness of the event. We enforce policies against collusion, multi accounting, and other forms of abuse. Where applicable, fair play rules apply across all products and services, with standard conduct and dispute rules governing interaction with Extreme platforms.
Players may request access to pertinent audit records related to their own play, subject to privacy protections and regulatory requirements. Extreme will respond to such requests within a defined timeframe and provide redacted information as necessary to protect other users and system integrity. We do not disclose proprietary system data beyond what is legally permitted, but we will share sufficient information to validate fairness and integrity of outcomes for the player's account.
Extreme provides tools to help manage gaming activity, including deposit limits, timeouts, session reminders, cooling off periods, and self exclusion where available. We verify age and eligibility and we will block access to accounts where required. We provide resources and support for responsible gaming and allow players to set personal limits. If you experience problem gaming, contact support through official channels for assistance and refer to the responsible gaming policy for timelines and remedies.
Extreme processes personal data in accordance with its Privacy Policy and applicable laws. Data collection is limited to what is necessary for account creation, transaction processing, and regulatory compliance. Personal data is stored securely with access limited to authorized personnel and contracted service providers under data protection agreements. Data retention periods are defined by policy and law, with rights to access, rectify, or erase data as required by law or policy.
For disputes arising from gameplay or account activity, players must submit a formal complaint through the official support channels. Extreme acknowledges receipt within a defined timeframe and initiates an internal review. Decisions are communicated in writing and align with applicable terms and governing law. If required by regulator, disputes may be escalated to external authorities, in accordance with the regulatory framework and the player jurisdiction. Remedial options may include adjustments to account balances, reprocessing of transactions, or other solutions consistent with fairness and legal compliance.